Go Naples Concierge Privacy Policy

At Go Naples Concierge, we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data. This Privacy Policy also explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Identifiable Information (PII): This includes your name, email address, phone number, mailing address, and other details necessary for providing our home watch and concierge services.

• Property Information: Details about your property, such as the address, access codes, or specific instructions related to our services.

• Usage Data: Information about how you interact with our website, such as your IP address, browser type, and pages visited.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To provide and manage our home watch and concierge services.

• Communicate with you regarding appointments, updates, or emergencies related to your property.

• Send occasional updates about our services if you opt in.

• To improve our website and customer experience.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following situations:

• Service Providers: Trusted partners who assist us in delivering our services (e.g., maintenance contractors) and are bound by confidentiality agreements.

• Legal Requirements: If required by law or in response to valid requests by public authorities.

• Protection of Rights: To protect and defend Go Naples Concierge's rights or property, including enforcing our agreements or policies.

4. Data Collection: 

When you sign up for SMS updates, we will collect your name, email address, and mobile phone number. This information will be gathered through our website contact form.

5. Data Usage

We use your data solely for responses for customer assistance or to address customer inquiries.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We protect your data with secure storage measures to prevent unauthorized access.

7. Data Retention

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

8. Message and Data Rates may apply

Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies. Contact GO Naples Concierge at 239-360-3605 or hello@gonaplesconcierge.com for HELP or to STOP receiving messages.

9. Opt-Out

You can opt out of the SMS list anytime by texting, emailing, or replying STOP to hello@gonaplesconcierge or 239-360-3605. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.

10. Non-Sharing Clauses: GO Naples Concierge does not share your data with third parties for marketing purposes. GO Naples Concierge respects your privacy and ensures all sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose. We do not sell, rent, or disclose your mobile number or personal information for any marketing purposes.

11. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your information.

• Withdraw your consent for communications at any time.

To exercise these rights, please contact us at hello@gonaplesconcierge.com

12. Use of Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyze web traffic and tailor our services to your preferences.

You can manage your cookie preferences through your browser settings.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Phone: +1 (239) 360-3605

• Email: hello@gonaplesconcierge.com

We are committed to ensuring your privacy and will address your concerns promptly.

Go Naples Concierge. Your peace of mind is our priority.